Cancellations:
shopcart99.shop return and exchange policy gives you the option to return items purchased on shopcart99.shop for specified Product categories only. These are mentioned below. We do not offer exchange on Product . Refunds are processed after the returned Product is received and inspected at our premises.
Return Policy
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, however, returns and replacements will be at the discretion of shopcart99.shop only. Also please note, for Product bought on affiliate discounts, the return policy for them will be as per the policy published while taking the voucher from the affiliate.
To initiate the process please follow the instructions below:
3 days easy-return window for returnable Product , Make sure to check the returns policy on the Product you are ordering. The same is mentioned for each Product.
If you have received a damaged or wrong Product and it is non-returnable, reach out to us on whatsapp or email. We are here to help!
For all return requests or cases where there is damage or wrong Product received, it is mandatory to provide photos/videos of the Product and packaging. This can be shared with us either on whatsapp or on our returns portal.
All Product need to be returned in original packaging along with all the tags intact and in unused condition
It would be the responsibility of the customer to ensure the packaging on the return Product is the same as what was received.
We will initiate refunds as soon as we receive and complete a quality check of the Product received. This may take up to 15 days after placing a returns request based on a best-effort basis.
Many of our Product are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape, or size may occur between Product that are not regarded as a defect and will not be eligible for return or replacement.
Exchange Policy
We don’t offer exchanges for the Product . You can raise the return request as per the return policy and then place a fresh order for a new Product .
Return Pick-Up Policy
At shopcart99.shop, we offer our customers a convenient, hassle-free, return pick-up policy. Our policy is thoughtfully designed to ease up the entire pick-up process, save time and make you feel reassured about your order.
You can submit a request from the website or e-mail us at team@shopcart99.shop within 3 days from the date of delivery in the case of returnable Product or wrong Product received or damaged Product received. You can also WhatsApp us on the website.
Please mention your order number and share Product images along with the reason for the return to help us quickly process your returns.
All returns requests have to be approved by shopcart99.shop team.
Please ensure that the returned Product is unused, unwashed, undamaged, and in a re-saleable condition.
We request you to maintain the original packaging of the items to be returned, including the Product tags.
The pick-up delivery agent will do a basic quality check for the Product . If the quality check fails, the delivery agent reserves the right to refuse the pick-up.
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit. The responsibility of safe packaging lies with you.
The items for reverse pick up will be picked up within 5 business days from the date of request.
After receiving the item(s), if the Product passes the basic quality check your request for returns would be processed.
Cancellation of Return Request
A request for a return once made can be cancelled by contacting Customer Service at team@shopcart99.shop. In case the Logistics Service provider arrives to receive the shipment and you want to cancel the request, you may choose to inform the logistics service provider that you do not wish to return the Product .
Returns & Exchanges:
Your purchase is eligible for exchange or return only if:
You received the wrong item.
The Product has a manufacturing defect (please photograph the damage and send it to us immediately).
Please note:
The box may not be in perfect condition, but the inner Product should be free from manufacturing defects.
Items purchased on sale or with special promotions may not be eligible for return.
How to initiate a Return/Exchange:
Contact our customer care team within 3 days of delivery with your order number, delivery address, reason for return, and (if applicable) a picture of the damaged Product .
You can reach us by email at team@shopcart99.shop
We’ll respond within 24 business hours.
Ensure the Product is unused and has all original tags, contents, manuals, boxes & packaging intact.
Reverse Pickup:
In some locations, we offer a reverse pickup service within 2-3 business days.
For locations without reverse pickup, you’ll need to ship the Product back to us within 3 days of receiving it (address below).
Return Address:
A5B/349, Block A 1, Ashirwad, Paschim Vihar, New Delhi, Delhi 110063,India .
Refunds:
You’ll receive a full refund (excluding shipping charges) for all eligible cancellations and returns.
Online payments will be refunded to your original payment method.
COD orders will require your bank details for a refund, which will be processed within 7-10 business days of cancellation.
Important:
In very rare cases, if a replacement isn’t available, we’ll issue a full refund.
For damaged Product , please contact us within 3 working days of receiving the order.
We value your satisfaction! If you have any questions or concerns about cancellations, returns, or refunds, please don’t hesitate to contact us.
